BFL takes your privacy seriously and treats all personal and financial information about any transaction you have with the Foundation as highly confidential.
The Foundation deeply values all contributions to sustain our various projects. To protect the privacy of our donors and their special relationship with BFL, we maintain the following policies:
- BFL does not share the e-mail addresses or phone numbers of any of our donors with any third party.
- We may request personal information online, such as name, address, phone number, email address, and credit card number ONLY for the purposes of accepting donations to BFL.
- We will not release or use this information for any other purpose unless we have your explicit consent.
- We do not share, trade, or sell your personal information with other organizations.
- We offer donors the option to be recognized anonymously.
- Donors may request, at any time, to not receive our solicitations or not to receive regular mailings, such as our newsletter.
- BFL website is encrypted with the highest level of technology security.
- Personal information stored in the BFL database is protected with a secured login with authentication, assignment of a unique ID to each person with computer access, regular passcode changes, and user IDs are deactivated or terminated as needed.
We use personal information collected from donors for the purposes of processing payments and communicating with donors about BFL as well as conducting the fundraising and other operations of BFL. This information may include name, amount donated, address, telephone number, donor comments, e-mail address, and any other personal information provided to us (“Donor Data”). For donations by cheque, Donor Data also includes the data visible on the cheque.
Information from Payment Processors and Other Service Providers: Payment processors allow donors to give electronically using a payment services account, a credit card, or other payment methods. These processors collect certain information from donors, and you should consult their privacy policies to determine their practices.
Donor Data may be used for these kinds of purposes:
- Distributing receipts and thanking donors for donations
- Informing donors about upcoming fundraising and other activities of BFL
- Internal analysis, such as research and analytics
- Record keeping
- Reporting to applicable government agencies as required by law
- Surveys, metrics, and other analytical purposes
- Other purposes related to the fundraising operations
Anonymous donor information may be used for promotional and fundraising activities. Comments that are provided by donors may be publicly published and may be used in promotional materials. We may use available information to supplement the Donor Data to improve the information we use to drive our fundraising efforts. We may allow donors the option to have their name publicly associated with their donation unless otherwise requested as part of the online donation process.
We use data gathered for payment processors and other service providers only for the purposes described in this policy.
If you have questions about this Donor Privacy Policy or requests about the status and correctness of your donor data, please contact us at info@befriendlife.com
Security
We are committed to protecting donor personal information from unauthorized access, alteration, disclosure, or destruction. Among other things, we undertake a range of security practices, including measures to help secure web access to sensitive data and undertake efforts to address security vulnerabilities for various tools and databases.
We may disclose information when required by law; when needed to protect our rights, privacy, safety, property, donors, or users; and when necessary to enforce our terms of service. We seek to retain donor-related information only as needed to fulfill the purposes described in this policy unless a longer retention period is required by law or regulations. For example, tax laws in India may require us to keep contact information and contribution level of donors on file.
Updates
We may change/update the Donor Privacy Policy from time to time. Any and all changes will be reflected on this page.
BFL REFUND POLICY
We understand that there are occasions when a donor has made some donations erroneously. Or there may be occasions when a donor might have a change of heart and would like to have a refund of the donations already made. This refund policy is instituted to take care of such events, in a fair and transparent manner.
- All refund requests should be received within 7 days of making the donation.
- While considering the request for a refund BFL may ask for additional information/documentation from the donor
- Refund requests should have complete details of the donation paid, the mode of payment used
- (cheque/draft details, UTR number Bank Name, Bank Account details if online transfer is made, CA, Transaction number if paid through wallets). We might not be able to process requests with incomplete details.
- Refund requests can be made through email or postal mail.
- BFL has the right to refuse refunds in case the donation has already been allocated/disbursed for the specific project, the amounts were donated for.
- BFL is not obliged to refund donations and has the right to reject a refund request if a receipt has already been issued with Tax exemption benefits.
- BFL has the right to disclose information as required by law when needed to protect our rights, privacy, safety, property, donors, or users, and as and when necessary.
- Donor data will be retained in our system, even after the donation refund, in line with our privacy policy.
- Depending on the mode of payment used by the donor, the refund may take between 7-30 days from the date of refund initiation, depending on the data and support of the banks/payment gateways, through which the donation was received.
All refund requests should be made to info@befreindlife.com or to our Registered Office at the following address:
BFL Foundation
A 207, Aristocrat Apartment, Kasturi Nagar 1st Main, East of NGEF Layout, Bangalore – 560043. India.